In a interview with SVIC, Global Director at Avaamo Kunal Contractor discusses the role of conversational AI in an enterprise’s digital transformation journey. More than just a chatbot, Avaamo’s AI is capable of making value judgements, something which can dramatically improve the customer experience. But is conversational AI really capable of completely replacing humans? Even if it can, would that switch be desirable or will we always want to pick up the phone and hear a human voice?
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