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Customer service chatbots, algorithmic trading and automated fraud detection; these are just a few of the many use cases of machine learning and artificial intelligence in banking and finance today. How do financial institutes evolve to embrace new technologies?
We tackle this question and much more in an interview with Ed Fernandez, a board director and advisor and an expert in artificial intelligence and machine learning. Ed will discuss where artificial intelligence and machine learning are already taking root in banking and finance and share use cases of the technologies will make the biggest impact in future.
Watch our Facebook Live interview here at 10 am PDT / 6pm GMT on February 23. No registration required.
This is the second in a series of articles which take an in-depth look at the content of SVIC’s Navigating Fintech Disruption Executive Immersion Program.
This is the first in a series of articles which take an in-depth look at the content of SVIC’s Navigating Fintech Disruption executive immersion program.
Robots, chatbots and a super smooth customer experience: this is the new world of fintech. Where do established banks and insurers fit in to this rapidly changing marketplace? Will they forever be playing catch-up or can they marshal the resources to strike back and seize the initiative?
In this SVIC Interview Radhakrishnan NR, fintech practice head at digital solutions provider RapidValue, says they can keep up and, in fact, already are. He points to how legacy providers of insurance and financial services are integrating artificial intelligence and robotic process automation into their workflow to deliver seamless customer experiences.
But with technology changing at a rapid pace, artificial intelligence is just a stepping stone. “Companies should not just be going with the technology that’s in fashion today, says Radhakrishnan. “They need to ask themselves where they want to be in five years’ time. That’s the question which is going to create the roadmap for what needs to be done.”
One day, three companies, and a deep dive into the Fintech-powered future: that was the executive immersion program in Silicon Valley for Banco Santander Mexico.
The impact of technology on financial services continues to be one of the biggest areas of growth and discussion in Silicon Valley and beyond. Fintech,