logo

Insurance Disrupted | Customer Engagement at the Digital Edge

SILICON VALLEY | LEADERSHIP SUMMIT

Tuesday, March 22, 2016 at 7:30 AM – Wednesday, March 23, 2016 at 6:00 PM (PDT)

Attendees

Organizations that wanted actionable preemptive insight and connections to the visions, technologies, innovators, and investors shaping next generation engagement for the insurance industry.

Designing Insurance for a Digitally Connected World

Insurance is being reborn, digitally, into a highly connected world. The next generation will rely on real time interaction with customers and the digital ecosystems surrounding them connecting them to huge sources of data and the physical world. The next generation will use sensors, data, and advanced analytics to interactively deliver transparency, guidance and value added services that help them make more informed choices, reduce risk and improve life and business outcomes dramatically increasing the value insurance delivers.

ABOUT THE SUMMIT

Leading innovators shared their vision for what next generation digital engagement will look like and how they developed and used outcome based customer personas and segmentation.


Attendees found out how they define and map next generation customer journeys and learned about next generation distribution channels and what their requirements will be, and what it will take to create customer value within them.

SPONSORS & PARTNERS

SUMMIT AGENDA

DAY 1: MARCH 22nd

7:30 am
Registration & Breakfast

8:30 am
Welcome / Overview

Andrey Kunov

8:45 am
Keynote: Engagement In a Connected World

What’s the future of customer engagement going to look like and what’s driving it?

Andrew Rear
Tony Ulwick
Dan Levine

9:45 am
Connecting at the Digital Edge in Life, Health & P&C

What are the opportunities and requirements for next generation customer engagement across business lines in personal and commercial and life.

Jason Andrew
Sundar Krish
Robin Hein
Robin Smith

11:15 am
Designing Next Gen Customer Engagement & Experiences

How do you design and enable next gen customer engagement?

12:30 pm
Lunch and Networking

1:30 pm
Human Centered Innovation: Designing to engage, empower, and change people’s lives

Jonathan Podolsky
JJ Carroll

2:45 pm
Breakouts

3:45 pm
Defining Next Generation Digital Customer Journeys

How do you define and support high value customer journeys through multiple channels / digital ecosystems?

Martha Notaras
Krishna Kumar
Chris Bayley
Sudha Jamthe
Wayne Slavin
Tara Kelly
Ric Fleisher
Andrei Pop

6:15 pm
Reception

DAY 2: MARCH 23rd

7:30 am
Registration & Breakfast

8:30 am
Welcome / Overview

8:45 am
Next Generation Distribution & Customer Engagement Models

What will next generation distribution & customer engagement models look like? How will they be influenced by emerging technology & trends?

Pascal Bouvier
Ken Doyle
Kyle Nakatsuji

10:15 am
Business and Technical Architectures for Real Time Engagement

How do you develop the organization, processes, and systems to support next gen digital engagement for Life, Health, and P&C?

John Standish
Omar Akhtar
The Kote
Sri Ramaswamy
Subramaniam Srinath

11:15 am
Breakouts

12:00 pm
Lunch and Networking 

1:00 pm
Leading Customer Engagement Transformation

How will you gain internal buy in, build a team, and define a transformation program for engaging customers at the digital edge?

Alan Walker
Deborah Smallwood

1:45 pm
Breakouts

2:30 pm
Igniting Customer Focused Innovation in the C-Suite

How do you empower c-suite executives to lead the company in customer focused innovation?

Mike Gardner

3:30 pm
StartUp Showcase – InsurTech

Sri
Mark
Savio
Elaine
Robin
Chris
Denise
Greg
Shashaanka
Hesus
Peter

5:15-5:30 pm
Closing Remarks

info@svicenter.com 1-650-274-0214